Website Privacy Policy
Last updated: 6 August 2026
1. About this privacy policy
This privacy policy explains how personal information is collected, used, stored and protected when you visit or interact with:
trackandtraceleakdetection.co.uk
This policy relates specifically to information collected through this website, including information submitted through website forms, information collected through cookies and information generated when you browse the website.
It does not provide a complete description of how personal information may be processed during the delivery of services away from the website.
2. Who is responsible for your personal information?
The data controller responsible for personal information collected through this website is:
DCL Drains Ltd, trading as Track & Trace Leak Detection
Company number: 10183732
Registered address:
Martin & Fahy Accountants
7 Milbanke Court
Milbanke Way
Bracknell
England
RG12 1RP
Privacy contact email:
info@trackandtraceleakdetection.co.uk
Website:
trackandtraceleakdetection.co.uk
ICO registration number:
To be confirmed
In this policy, references to “we”, “us” and “our” mean DCL Drains Ltd, trading as Track & Trace Leak Detection.
3. The information we collect through the website
The personal information we collect depends on how you use the website.
Information you provide directly
When you complete a contact form, request a callback, request a quotation or contact us using details displayed on the website, we may collect:
• Your name
• Your telephone number
• Your email address
• Your postcode
• Your property or service location
• Information about the leak, damp, drainage or property issue you are experiencing
• Your preferred contact method
• Any other information you include in your enquiry
• Records of communications between you and us
Please avoid submitting sensitive personal information through the website unless it is necessary for us to respond to your enquiry.
Information collected automatically
When you visit the website, certain technical information may be collected automatically, including:
• Your Internet Protocol address
• Your browser type and version
• Your device type and operating system
• The pages you visit
• The date and time of your visit
• The amount of time spent on particular pages
• The website or search engine that referred you to us
• General geographic information derived from your Internet Protocol address
• Information about website errors and performance
• Your cookie and consent preferences
This information may be collected through server logs, cookies and similar technologies.
4. How we use your information
We may use information collected through the website for the following purposes.
Responding to enquiries
We use your contact details and the information contained in your enquiry to:
• Respond to your questions
• Contact you about a requested callback
• Provide information about our services
• Assess the nature and location of a suspected leak or drainage issue
• Arrange an inspection, survey or appointment
• Prepare an estimate or quotation
• Keep a record of our communications
Our lawful basis will normally be taking steps at your request before entering into a contract. We may also rely on our legitimate interest in responding to enquiries and communicating with people interested in our services.
Operating and improving the website
We may use technical and usage information to:
• Operate and maintain the website
• Understand how visitors use the website
• Improve website content, navigation and performance
• Identify technical problems
• Monitor website security
• Prevent spam, misuse and fraudulent activity
Where the information is necessary for website security and operation, we rely on our legitimate interests in maintaining a secure, reliable and effective website.
Where optional analytics or similar cookies are used, we rely on your consent.
Complying with legal obligations
We may process information where necessary to:
• Comply with data protection law
• Respond to requests to exercise information rights
• Handle data protection complaints
• Comply with court orders or regulatory requirements
• Assist law enforcement bodies where legally required
• Maintain records required by law
Our lawful basis is compliance with a legal obligation.
Establishing or defending legal claims
We may retain or use information where reasonably necessary to establish, exercise or defend a legal claim.
Our lawful basis is our legitimate interest in protecting our legal rights and, where applicable, compliance with a legal obligation.
Marketing communications
We will not automatically add you to a general marketing list simply because you have submitted a website enquiry.
Where we send electronic marketing communications, we will only do so where:
• You have provided consent
• The law otherwise permits the communication
• You would reasonably expect to receive the communication
You may withdraw your consent or opt out of marketing communications at any time by contacting us.
5. Our legitimate interests
Where we rely on legitimate interests, those interests may include:
• Responding to website enquiries
• Communicating with prospective customers
• Maintaining records of correspondence
• Improving the website and its content
• Protecting the website against security threats, spam and misuse
• Understanding the effectiveness of the website
• Protecting our legal rights
• Preventing and detecting fraud
Before relying on legitimate interests, we consider whether the processing is necessary and whether your rights, interests or freedoms override those interests.
6. Cookies and similar technologies
Cookies are small files that may be placed on your device when you visit a website. They can help websites function correctly, remember preferences, understand how visitors use the website and provide embedded content.
This website uses a cookie consent banner that allows you to accept, reject or manage non essential cookies.
Strictly necessary cookies
Strictly necessary cookies support essential website functions, security and cookie preference management.
These cookies may be used without consent where they are necessary to provide the website or a service you have requested.
Analytics cookies
Analytics cookies help us understand how visitors use the website, such as which pages are visited and whether visitors experience technical problems.
Analytics cookies will only be activated where the applicable law requires consent and you have provided that consent through the cookie banner.
Functional cookies
Functional cookies may remember website preferences or support optional features.
Where these cookies are not strictly necessary, they will only be activated after you provide consent.
Embedded content and third party cookies
Pages on the website may contain content provided by external services, such as:
• Video players
• Maps
• Review platforms
• Social media content
• Security or spam prevention tools
These services may place cookies or collect technical information when the content is loaded or used.
Where required, this content will be blocked until you provide consent through the cookie banner.
Managing your cookie choices
You can manage your cookie preferences through the cookie consent controls available on the website.
You may also delete or block cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function.
Consent can be withdrawn at any time through the website’s cookie settings.
7. Who we share personal information with
We do not sell personal information collected through the website.
We may share personal information with carefully selected service providers where necessary to operate the website or respond to your enquiry.
These may include:
• Website hosting providers
• Website maintenance and development providers
• Email and communication providers
• Contact form providers
• Cookie consent management providers
• Website analytics providers
• Website security and spam prevention providers
• Data storage and backup providers
• Embedded video, mapping, review or social media providers
• Professional advisers, including legal advisers, accountants and insurers
• Regulators, courts, law enforcement bodies or public authorities where required by law
Service providers processing personal information on our behalf are expected to use it only for the agreed purpose and to apply appropriate security measures.
We may also disclose information where necessary to protect our legal rights, prevent fraud, protect another person’s safety or comply with a legal obligation.
8. International transfers
Some website service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to protect it. Depending on the destination and provider, these steps may include:
• Relying on United Kingdom adequacy regulations
• Using an approved International Data Transfer Agreement
• Using the United Kingdom Addendum to approved contractual clauses
• Completing an appropriate transfer risk assessment
• Applying additional contractual, organisational or technical safeguards
You may contact us for further information about the safeguards used for a particular transfer.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The following periods will normally apply unless a longer period is required for legal, regulatory, contractual or dispute resolution purposes.
Website enquiries
Information submitted through a website form or direct website enquiry will normally be retained for up to 24 months after the most recent communication.
Where the enquiry results in a quotation, appointment, contract or service, the information may be retained for a longer period under the applicable customer, accounting or legal retention requirements.
Website logs and security records
Technical logs and website security records will normally be retained for up to 12 months, unless they are required for investigating a security incident or legal claim.
Analytics information
Analytics information will be retained according to the settings applied to the relevant analytics service and will not be kept for longer than reasonably necessary.
Cookie consent records
Records of cookie consent may be retained for as long as necessary to demonstrate that valid consent was obtained and to manage the renewal or withdrawal of that consent.
Legal claims and complaints
Information relevant to a complaint, dispute or legal claim may be retained until the matter has been resolved and any applicable legal limitation period has expired.
Information will be securely deleted, anonymised or destroyed when it is no longer required.
10. How we protect your information
We use reasonable technical and organisational measures to protect personal information against:
• Unauthorised access
• Accidental loss
• Unlawful disclosure
• Alteration
• Misuse
• Destruction
These measures may include secure website connections, access controls, password protection, software updates, backups, security monitoring and restricting access to people who require the information for an authorised purpose.
No method of transmitting information over the internet is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the website.
11. Your information rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
Be informed
You have the right to receive clear information about how your personal information is collected and used.
Access your information
You may request confirmation that we process your personal information and ask for a copy of that information.
Correct inaccurate information
You may ask us to correct inaccurate information or complete information that is incomplete.
Request deletion
You may ask us to delete your personal information in certain circumstances.
The right to deletion is not absolute. We may need to retain information where there is a legal requirement or another lawful reason to do so.
Restrict processing
You may ask us to restrict how your personal information is used in certain circumstances.
Object to processing
You may object to processing based on legitimate interests.
You have an absolute right to object to the use of your personal information for direct marketing.
Data portability
Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive information in a structured, commonly used and machine readable format.
Withdraw consent
Where we rely on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect processing carried out before consent was withdrawn.
Complain about our use of your information
You may make a complaint directly to us about how your personal information has been collected, used, stored, shared or protected.
Rights are subject to legal conditions and exemptions. We may ask for information to confirm your identity before responding to a request.
We will normally respond to a valid rights request without undue delay and within one calendar month. More time may be available where a request is particularly complex or numerous, as permitted by law.
To exercise your rights, contact:
info@trackandtraceleakdetection.co.uk
12. Your right to object
You have the right to object at any time to the use of your personal information for direct marketing.
You may also object where we rely on legitimate interests. Where you object to legitimate interest processing, we will stop processing your information unless we can demonstrate compelling legitimate grounds that override your rights or the information is required for a legal claim.
To object, email:
info@trackandtraceleakdetection.co.uk
13. Automated decision making
We do not currently use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.
This policy will be updated if that changes.
14. Data protection complaints
You may complain directly to us if you believe that we have not handled your personal information properly or have failed to comply with data protection law.
Complaints should be sent to:
info@trackandtraceleakdetection.co.uk
Please include:
• Your name and contact details
• A description of your concern
• Relevant dates
• Copies of any relevant correspondence
• The outcome you are seeking
We will acknowledge receipt of a data protection complaint within 30 days.
We will take appropriate steps to investigate and respond without undue delay, keep you appropriately informed and notify you of the outcome.
15. Complaints to the Information Commissioner’s Office
You also have the right to complain to the Information Commissioner’s Office, which is the United Kingdom regulator responsible for data protection.
You can make a complaint through the Information Commissioner’s Office website or contact its helpline on:
0303 123 1113
We would appreciate the opportunity to address your concern directly before you contact the Information Commissioner’s Office.
16. External websites
The website may contain links to websites operated by other organisations.
We are not responsible for the content, security or privacy practices of external websites. You should read the privacy policy of any external website before submitting personal information.
17. Children’s information
This website is intended for adults seeking information about leak detection, drainage investigation and related property services.
We do not knowingly collect personal information from children through the website.
If you believe that a child has submitted personal information through the website, contact us so that we can review and, where appropriate, delete it.
18. Changes to this privacy policy
We may update this privacy policy where:
• The website changes
• New website features or providers are introduced
• Our use of personal information changes
• Data protection law or regulatory guidance changes
The latest version will be published on this page with an updated revision date.
19. Contact us
For questions about this privacy policy, requests relating to your information or data protection complaints, contact:
DCL Drains Ltd, trading as Track & Trace Leak Detection
Email: info@trackandtraceleakdetection.co.uk
Telephone: 01252 520 397
Registered address:
Martin & Fahy Accountants
7 Milbanke Court
Milbanke Way
Bracknell
England
RG12 1RP
